Kitchen Makeovers Privacy Policy
Introduction
Kitchen Makeovers (“we,” “us,” or “our”) is committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website (the “Site”).
1. Information We Collect
We may collect the following types of information:
Personal Information: This includes information that can be used to identify you, such as:
- Contact information: Your name, email address, phone number, and postal address.
- Account information: If you create an account, we may collect your username and password.
- Project information: Details about your kitchen renovation project, such as your budget, style preferences, and desired features.
- Payment information: If you make a purchase, we may collect your payment card details (although this information is typically processed directly by our secure payment processor).
Non-Personal Information: This includes information that cannot be used to identify you, such as:
- Website usage data: We collect information about how you use our Site, such as the pages you visit, the links you click, and the time you spend on each page.6 This may include your IP address, browser type, operating system, and referring website.
- Cookies and similar technologies: We use cookies and other tracking technologies to collect information about your browsing activity. This helps us to improve our Site and provide you with a more personalised experience. (See Section 4 for more information on cookies.)
2. How We Use Your Information
We may use your information for the following purposes:
- To provide and improve our services: We use your information to respond to your inquiries, provide you with quotes, schedule consultations, and manage your kitchen renovation project. We also use your feedback to improve our services and develop new offerings.
- To communicate with you: We may use your contact information to send you updates about your project, newsletters, marketing materials, and other information that may be of interest to you. You can opt out of receiving marketing communications at any time.
- To personalise your experience: We use cookies and other tracking technologies to personalise your experience on our Site and provide you with relevant content and offers.
- To protect our rights and interests: We may use your information to prevent fraud, enforce our Terms of Service, and comply with applicable laws and regulations.
3. Disclosure of Your Information
We may disclose your information to the following third parties:
- Service providers: We may share your information with trusted third-party service providers who assist us with payment processing, website hosting, data analytics, email marketing, and other essential functions. These service providers are contractually obligated to protect your information and only use it for the purposes we specify
- Business partners: We may share your information with our business partners, such as contractors, suppliers, and designers, who are involved in your kitchen renovation project.
- Legal authorities: We may disclose your information to legal authorities if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing, or protect the personal safety of users of the Site or the public.
4. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activity. This helps us to:
- Provide you with a personalized experience: Cookies allow us to remember your preferences and provide you with relevant content and offers.
- Analyse website traffic: Cookies help us to understand how visitors use our Site, which allows us to improve its design and functionality.
- Improve our marketing efforts: Cookies help us to track the effectiveness of our marketing campaigns and deliver targeted advertising.
You can control cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our Site.
5. Data Retention and Deletion
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Google User Data:
- Retention: We retain Google user data, such as analytics data and advertising identifiers, in accordance with Google’s data retention policies.
- Deletion: You can request the deletion of your Google user data through your Google account settings. We will comply with such requests to the extent required by applicable law.
6. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
- Restriction of processing: You have the right to request that we restrict the processing of your personal information.
- Objection to processing: You have the right to object to the processing of your personal information.
- Data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details provided in Section 8.
7. Security
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. These measures include:
- Data encryption: We use industry-standard encryption technologies to protect your data during transmission and storage.
- Access controls: We restrict access to your personal information to authorised personnel only.
- Regular security assessments: We regularly review our security measures to ensure they remain effective.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Kitchen Makeovers
8 Allied Business Centre
Coldharbour Lane
Harpenden
AL5 4UT
9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our Site, and we encourage you to review this policy periodically.